Privacy Policy

1. Introduction

At Bike Monkey, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website www.womet-tech.com.au or interact with our services.

2. What Information We Collect

We collect personal information to provide and improve our services, including:

Identity & Contact Details: Name, email, phone number, shipping/billing address.
Payment Information: Processed securely via Shopify, PayPal, Afterpay, Zip (we do not store full credit card details).
Order History & Customer Support: Records of purchases, inquiries, and returns.
Analytics & Marketing Data: Browsing activity, device information, IP address (via Google Analytics, Meta Ads, Microsoft Clarity, and cookies).
Advertising & Tracking: Data from Google Ads and Meta Pixel to improve our marketing efforts.

3. How We Use Your Information

Your information is used to:

Process and fulfill orders, provide shipping and customer support.
Improve website experience and product offerings.
Send marketing emails (only if you opt-in; you can unsubscribe anytime).
Display relevant ads on third-party platforms (Google, Facebook, Instagram, etc.).
Detect fraud, enhance security, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

Third-Party Service Providers: Payment gateways, shipping partners, analytics, and advertising platforms.
Legal Authorities: If required by law or to prevent fraud.
International Transfers: Some data may be processed overseas (e.g., Shopify’s global servers, Google Analytics).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve site performance and enhance your shopping experience. These help with:

Keeping items in your cart
Analyzing website traffic (Google Analytics, Microsoft Clarity)
Showing relevant ads (Google Ads, Meta Pixel)

You can manage cookies via your browser settings.

6. Your Rights & Choices

You have the right to:

Access or update your personal information.
Opt-out of marketing emails.
Request deletion of your data (subject to legal retention obligations).

To exercise these rights, contact us at sales@womet-tech.com.au

7. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

We use google analytics to understand how our customers interact with our store. You can read more about this here: https://policies.google.com/privacy?hl=en.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

8. Security & Data Retention

We implement security measures to protect your data. Personal information is stored securely and retained only as long as necessary for business and legal purposes.

9. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website.

10. Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

11. Contact Us

For any questions or requests regarding this policy, contact us at:

Bike Monkey PTY LTD.
Email: sales@womet-tech.com.au