Frequently Asked Questions
General
This is the AU branch of the renowned Polish motorcycle accessories manufacturer, Womet.Tech.
This website is operated by Bike Monkey, an Australian motorcycles importer of quality parts and accessories.
Yes, all products purchased from this store will have a minimum 2 year warranty period.
All products are designed and manufactured by Womet.Tech in Rzeszotary, Poland.
Shipping
We are currently shipping within Australia and to New Zealand. If you want more specifics regarding shipping, there is more available on our shipping page.
My order
This will depend on your location. For more accurate information regarding shipping timeframes, view our shipping page.
Our shipping page will have the most up-to-date information regarding shipping pricing and timeframes.
Orders are typically processed within 24 hours, Monday-Friday.
Orders may be packed and prepared on weekends, but we are unable to send these orders until Monday.
You can return and exchange your order. For more information, please view our returns page.
We use Australia Post for all of our orders.
Backorder Information
If you buy some products that are in stock, and some that are on backorder, we will pay for free split shipping.
Items in stock will be sent straight away, and items on backorder will be sent once they arrive at our warehouse.
There are individual wait time estimates on each backorder item.
While we try our best to display accurate timeframe estimations, sometimes this can be outside of our control. If there are any updates in terms of availability and/or timeframe, we will reach out to you.
There is a set period where backordered items can be refunded. These orders can be refunded before they are sent to us from Womet.Tech in Poland.
For backordered items, this will generally be 1-2 weeks from order, but it does depend on the item.
If you need more information regarding your order, please get in touch with us here.